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21 year anniversary
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Security

Q: Is it safe to order on your website?

A: When you shop at TravelingTikes.com, you are one of tens of thousands of customers who have safely shopped with us without credit card fraud. We use the VeriSign Secure Sockets Layer (SSL) software, which is the industry standard and the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

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Q: What kind of verification procedure do you have to protect your customers against fraud?

A: There is a lot of internet fraud out there. In order to protect our customers and ourselves against fraud, we need to verify every order that has a different shipping than billing address. We will also need the correct billing information. To verify the order, we call the credit card company and verify the information with them. The most important part of the verification procedure is having the correct phone number that the credit card company has on file. We then contact the cardholder at that phone number to make sure that he/she did in fact order the item and also to verify where the item will be shipped. It is the most secure anti-fraud procedure.

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Q: Is it OK if want to ship my order to an address other than my billing address?

A: Yes. We will be more than happy to ship to a different shipping than billing address, but we will need to verify your order at the billing phone number (or a phone number the credit card company has on file) before we can ship it out.

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Q: I do not feel comfortable using my credit card on websites. Can I place my order on the phone?

A: No problem! We will be glad to take your order over the phone during business hours. Just give us a call toll free at 866.658.1538 and we will assist you.