Toll Free: 1-877-698-4537

FREE UPS Shipping
on orders over $49.00*
21 year anniversary
Over 750,000 satisfied customers!
NO SALES TAX
in all states (except CA)

Shippng/Refunds/Exchanges

Traveling Tikes offers free UPS Ground Shipping on all orders over $49.00's Once we have received and processed your order you must allow up to 48 hours for your order to ship excluding weekends and holidays. Once your order has shipped please allow 1-5 business days excluding weekends and holidays in the delivery time. If your item was ordered after 3pm PST on Friday your order will not be processed until that following Monday excluding holidays. Please make sure that when you are ordering that you give yourself enough time so that your package arrives in the time frame that we quote. For customer needing their package(s) sooner you may choose eigther 3-day, 2-day or next day service for an additional charge.

* Shipping available to all 48 states * Unfortunately, we cannot ship to Hawaii, Alaska, P.O. Box's, APO/FPO, Puerto Rico, Hotels, PMB's or outside the United States.

* Please note that although UPS quotes via their timetable in the delivery time. Traveling Tikes qoutes 1-5 business days as a safety precautionary net to insure that your package arrives in an prompt manner.

* During the period from December 24th thru January 2nd shipments may be delayed due to the limited schedule that UPS service provides during the holiday season.

The majority of our orders ship from our East coast warehouse. Traveling Tikes uses multiple warehouses in different parts of the United States to ship from. In many cases the product in which you have ordered may arrive to well before the 1-5 business days that we quote in the delivery time.

Order(s) that have shipped to the incorrect address will be charged a $20.00 UPS surcharge fee which we incur if the package must be redirected to another address.

Order(s) that are cancelled after they have shipped are responsible for return shipping and all other fee's that apply back to our facility. Cancellations must be emailed and received by Traveling Tikes prior to 3pm EST.



No Worries Return Policy



Our No Worries Return Policy is simple and easy - if you're unhappy with something you've bought from us, you can return it to us within 60 days of your purchase under the following conditions listed below. For details, read the return policy below.


• If your item came to your doorstep damaged, or if there is a problem with the order, please call us immediately at 877-698-4537 or e-mail us at sales@travelingtikes.com and we'll remedy the situation.

• We accept returns for 60 days from the date of the purchase. However, we will not accept returns that do not have our return authorization number (RA). We assume the shipping cost on items with "free shipping" only on purchases that are not returned. Customer is responsible for return shipping charges, unless the item received was the wrong product, defective, or damaged.

• Returns must be UNUSED, in the ORIGINAL condition you received it. Returns must be in the ORIGINAL BOX, complete with the REGISTRATION CARD and OWNERS MANUALS. Returns are subject to a restocking fee not to exceed 10%. If you refuse the delivery of a package without prior consent, you will be charged for return shipping and restocking fee charge.


• All refunds will be issued to the original method of payment used (original credit card, PayPal, etc...) or as a gift certificate.

  All return items will be inspected as they are received. Items received in a used/worn condition will be sent back to the original recipient.


How To Return/Exchange A Product:



1) E-mail our service department at sales@travelingtikes.com including your name, order number and phone number and a customer service representative will answer your inquiry within 1-2 business days.

2) You can ship the item(s) back via your preferred method, however we require a return tracking number on all returns. Traveling Tikes cannot be responsible for returns that are lost or misdirected in shipping. We can only credit you for items received back in our warehouses.

3) Once the item is received and inspected, a credit will be issued or a new item will be sent, as specified on your return packing slip. Credits are processed within 72 hours of receipt of return.

 

Return Shipping Address:

 

Traveling Tikes

10461 Santa Monica Blvd.

Los Angeles, CA 90025